Refund policy
Cosmeticconsult Skin Ltd T/A Cosmetic Consult - Returns Policy
International Returns
For orders outside of the UK, please CLICK HERE to visit our international returns portal
Registered Address:
Griffin House, Lyncastle Way, Barleycastle Trading Estate, Warrington, Cheshire, United Kingdom, WA4 4ST
Returns Address:
145 Warehouse, Langford Way, Appleton, Warrington, WA4 4TQ
At Cosmeticconsult Skin Ltd T/A Cosmetic Consult, we are committed to ensuring your satisfaction with our skincare products. If, for any reason, you are not fully satisfied with your purchase, you may return the product in accordance with the terms outlined below.
1. Right to Cancel
In accordance with the United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To exercise your right to cancel, you must notify us in writing via email at hello@thecosmeticconsult.co.uk or by post to the registered address above within this 14-day period.
2. Conditions for Returns
Please note that due to the nature of skincare products, we cannot accept returns if the product packaging has been opened or tampered with, as it may pose a risk to hygiene and safety.
Returns are only accepted if the product is unopened, unused, and in its original condition with all seals intact. We reserve the right to refuse a return if these conditions are not met.
3. Returns Process
Once you have notified us of your wish to return an item, you will have an additional 14 days to return the product to the following address:
Returns Address:
145 Warehouse, Langford Way, Appleton, Warrington, WA4 4TQ
Please ensure that the item is securely packaged to avoid any damage in transit.
4. Refunds
Upon receiving and inspecting the returned product, provided it meets the conditions for returns, we will process your refund within 14 days. Refunds will be issued to the original payment method used during purchase.
Please note that we do not cover the cost of return postage unless the product is faulty or incorrect. You are responsible for ensuring the item reaches us in good condition.
5. Exchanges
At this time, we do not offer exchanges. If you wish to exchange a product, you may return the item as outlined above and place a new order for the desired product.
6. Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us immediately at hello@thecosmeticconsult.co.uk. We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.
7. Contact Information
For any queries related to returns or this policy, please contact our customer service team at:
- Email: hello@thecosmeticconsult.co.uk
Note: This returns policy does not affect your statutory rights under UK law.